Direct Support

How Can We Support Your Floor?

Whether you have questions before choosing a buying lane or need support with your Google Sheets master copy, we're here to help.

Send A Message

All inquiries are personally reviewed by our operations team. We typically reply within 24 business hours.

Email response guaranteed • No phone sales calls

Digital-First Support

Email & Form Inquiries Only

To keep our prices flat and delivery times rapid, we do not operate phone lines. All requests are handled via email and tracked directly in our support queue.

Direct Mailbox: ops@echouassets.com
Operating Hours: Mon – Fri, 9am – 6pm EST
Response Target: < 24 Business Hours

Customer Quick Help

Where is my download?

For Lane 1 (Buy As-Is) purchases, Payhip sends an automated receipt containing your download link within 2 minutes of checkout. Please check your spam folder or search for "Payhip".

Google Sheets Access:

Inside the downloaded ZIP, open the Quick Start Guide PDF. Step 1 provides the direct "Make a Copy" link. Clicking it requires a free or paid Google Account to copy into your Drive.

Custom Quote Status:

Submitted your intake on Lane 2 (Build It For Me)? Quotes are manually computed and emailed directly to the address provided on the intake form within 24 hours.